If you have recently contacted the Superchips customer service department for support we would like to hear from you how we did. Please email your feedback to us at [email protected]
Dealer Sales Support
Refer to powerteq.com
Below are some of the more frequently asked questions we receive:
Will my dealer know that I have installed aftermarket tuning if I return my vehicle to stock first before going to my dealer?
On most vehicles no. Superchips does not leave ghost data or a data footprint. It is highly recommended you return your vehicle to stock prior to going to a dealer for service to avoid any hassles or complications.
Is there a place that I can visit to find out how satisfied your customers are with their Superchips programmers?
Third-part forums can be a valuable tool or you can visit your local MVP Dealer for advice on which Superchips product is right for you. Click here for the location of a dealer near you.
How do i determine if I am purchasing my Superchips product from an authorized dealer?
Many Superchips dealers advertise that they are an authorized dealer. If you are unsure, you can use the dealer search tool on this website to find an authorized dealer near you.
Can I get some feedback on the level of customer satisfaction for a particular dealer before buying from them?
Third party forums can be a valuable tool, but we encourage you to confirm power levels, features, and part numbers from an authorized dealer or on the Superchips website. If you are unhappy with your shopping experience with a particular dealer, please let us know so we can do what we can to make sure you have the best possible experience.
How do I know I am getting the best price on my Superchips product?
Superchips strictly enforces our MVP pricing policy which sets the price on each of our products in the market.
Is there a guarantee that I will be satisfied or that I can get my money back?
Yes. All Superchips products carry a 30-day money back guarantee. The guarantee can be found here.
Why do I have to update my tuner before tuning my vehicle?
We want you to have the most up-to-date firmware and tunes in your tuner prior to tuning the vehicle so you can enjoy the latest and greatest features.
How often can I change the tuning in my vehicle?
As often as you like.
Can I install other modifications on my vehicle?
Superchips tuners are designed for use on primarily stock vehicles. In many cases, however, the addition of a cold air intake, exhaust system or throttle body spacer will improve performance. If you have further questions on adding hard parts and compatibility with a Superchips product, give us a call at 1 (407) 585-7000. We’ll be happy to answer your questions.
Can I still use my tow-haul button?
Yes, you can use the tow-haul button as normal as it does not affect Superchips tuning while driving under heavy load.
Why don’t you offer to tune for vehicles older than 1999 anymore?
We no longer offer to tune for the older vehicles due to the fact their computers are not as capable or stable as newer vehicles. If you have one of these vehicles, there are many sources that still sell the previous generation Superchips products that do support older model vehicles.
Does installing a Superchips tuner void my factory warranty?
Superchips stands behind each and every product. While each dealership can handle warranties in a different fashion, Superchips programs are not designed to take any parameters outside of guidelines or limitations particular OEMs may have. Recently, many dealerships have included paperwork at the time of purchase of a vehicle, to ask the buyer to confirm they will not install aftermarket parts. By the letter of the law (Magunusson Moss Warranty Act), a dealership must prove in a court of law that an aftermarket product has decisively caused the damage to the vehicle under warranty. As a precaution, always remove the tuning before going to a dealer for service. In the event returning to stock before taking to the dealer still creates a warranty issue, the team at Superchips does become involved to remedy the situation. For information regarding denial of warranty coverage, review the Magnuson-Moss warranty act.
Where can I learn more about specifics for my vehicle?
Details about what a Superchips tuner will do for your vehicle can be found on this website. Use the year, make, model search found throughout this site as a starting point to get personalized results.
I live in Canada, can I use the programmer all year long or should I remove the tuning in the winter time and return to stock?
You can use the tuning all year round. Temperature does not affect the performance.
Where can I download the Update Software?
The Update Software can be downloaded by visiting the Software Updates download page.